Customer Support is a fundamental part of any service. Nova Web Hosting offers Web Hosting, VPS Hosting, Domain Registration and SSL Certificates. All these are services that need ongoing 24x7 monitoring, important updates when necessary, maintenance, and constant system enhancing. These are standard tasks that our team of System Administrators, Developers, Quality Assurance, and Customer Support (Sales, Billing and Tech. Support) do every day to fulfil our obligations and satisfy all clients that trusted us.
Technical Support is our absolute commitment to the services we offer for you. Any troubles related to service interruption or problems, difficulties to use and understand the functionality of Web Hosting, Domain or SSL Control Panels, are at full competence of our Tech. Support staff.
Trouble Ticket System
If there is no good answer for your problem available neither inside our Frequently Asked Questions nor in the Need Help section of your Control Panel, there's another way! Open a trouble ticket from your Web Hosting, Domain or SSL Control Panels. We aim to provide each customer quick and precise answer to the concrete issue.
Need Help Areas
We have created discrete link on the upper right corner inside every section for quick help on how to use the functionality of Web Hosting, Domain and SSL Control Panels. If you come up to a dead end, that's the first place you should check. You can consider Need Help areas as s simple tutorial of the sections, their functionality, and description.
Frequently Asked Questions
Also known as F.A.Q., these are listed questions and answers, all frequently asked by our Clients in some context, and connected to a particular part of the services we offer. Almost 85% of all inquiries to our Technical Support Team are often repeated. Our F.A.Q. page will answer your questions and guide you to the desired knowledge.
For all Clients of ours that feel more confident to communicate with a sales representative's voice and have a more personal connection, please call US PHONE: +1 347 223 5853 & UK PHONE: +44 20 8 1234 790. Keep in mind there is no Technical Support available through these phone numbers. However, we will assist you any way we can.
Through the years we build everything with many efforts and good business relations matter extremely to us! That’s why we would like to show how much we care about you. These are our guarantees for now, and for the future, and they are all for your convenience and satisfaction. We made sure to put this as our primary mission!